À la carte wedding flowers

Frequently Asked Questions

F.A.Q.

Question not answered? Let me know if you have any questions or if there’s anything I can help you with.

General​

No. Every design will be unique and based on your color preferences and flowers available. But the pictures on the website show the overall style of the floral designs you will get.

No. I keep my menu simple without an overwhelming amount of options. This makes things easy and affordable. What you see on the order page is what I have available.

Do you have a unique vision for your designs? Maybe my full service wedding flowers might be a better option for you.

Ordering​

Yes. I focus on wedding flowers when promoting my à la carte services but feel free to order whatever suits your needs.

You will find detailed information on my ‘How it works‘ page.

Yes, order what you need.

Customizations​

Color: Yes. When you order a design you can select your color preferences.

Shapes/greenery: No, in order to keep the process streamlined and affordable, we do not offer this as a customizable.

Yes, you can order Flowers by Bucket.

When you order a design you can select three colors of your choosing.

You can always request specific flowers but I can’t make any promises. However I will do my best to incorporate them if possible.

No, in order to keep the process streamlined and affordable, I do not offer more than one color palette per order.

Payment

Yes, orders require full payment after I confirm my availability. After payment I lock your date and reserve flowers just for you.

After you order, and you received my confirmation.

Once I confirmed my date you get all the banking details send to you by email to pay for your order through direct bank transfer.

Direct bank transfer.

Pick-up​

I advice to pick-up your flowers maximum two days before your event to make sure the flowers stay fresh on the big day.

  1. If you pick-up your order in Bordeaux (only Saterdays), you can do this between 08:00 and 13:00.
  2. If you pick-up your order on our farm in Granges-sur-Lot, you can do this between 10:00 and 17:00.

If these hours are not convenient, you can always contact me to discuss another time.

No, at this time I’m not able to deliver or setup À la carte wedding flowers.

However, you might be interested in my full service wedding flowers (starting at 1.500 €). This includes delivery and setup.

On the checkout page you can choose to pick up your flowers at

  1. Our farm in Granges-sur-Lot: every weekday + Saturdays.
  2. Our market stall in Bordeaux: on Saturdays.
  3. A Gradignan (33), région de Bordeaux (seulement mardi ou vendredi).
  4. Eysines (a little outside Bordeaux): on Tuesdays or Fridays.

For Sundays no. But on most holidays you can pick up your flowers. I always confirm if I am available on your pick up date after you ordered.

A car with air conditioning is important to keep the flowers fresh.

  • If the order is large, make sure you have enough space in your vehicle for everything.
  • Please note that flowers can not be placed in the back of an open pickup truck; flowers should always travel in an enclosed, controlled environment.

But after you order I’ll send you detailed information on how to keep your flowers fresh for your wedding day.

Rental​

Yes. You need to pay a 25% deposit over the order total. This will be refunded to you when you bring back your rentals in time and without damage.

Depending on the value of the damaged piece a percentage of the deposit will be withhold.

No, you are not required to do this. I will clean them for you.

Within 5 days.

  1. Our farm in Granges-sur-Lot: every weekday + Saturdays.
  2. Our market stall in Bordeaux: on Saturdays.
  3. A Gradignan (33), région de Bordeaux (seulement mardi ou vendredi).
  4. Eysines (a little outside Bordeaux): on Tuesdays or Fridays.

Yes. But keep in mind that it is your responsibility to send them back safely. It is also required to send me the track and trace code. So the postal package must be send in a way that it is traceable.

Make sure you pack everything well and firmly with filling material so that you reduce the risk of breakage.

If your rentals return incomplete, damaged or not return at all, I will withhold (a percentage of ) your deposit.

Within 1 or 3 business days.

With every day you are late I will charge € 50,00.

It is important for me to have my vases back in time so I can use them for a following event.

No. You can only choose the style. You can not pick the individual vases.

I will always make sure you get a coherent variety of vases.

Cancellations/modifications​

This depends on the stage we are at. Some changes may be allowed 4 week before your pick up date. Please email me about this.

If you cancel your order more than 30 days before the pick up date, you will get a refund for all the money you paid, except for the non-refundable deposit (that starts for orders above € 1000).

If, for example, an external situation arises like a pandemic I will think along with you for the best solution (ex: a (partial) refund or rescheduling a date).

This has never happened to me. In an extreme event where circumstances by nature destroys or partially destroys my flower field I’ll do my best to find a solution within the color palette you picked. I always discuss the potential solutions with you.

I never leave you hanging.

  1. My first solution is to look at what I still have and create from there.
  2. My second solution is to buy flowers within your color palette from other local organic florists.

I will still create something absolutely beautiful for your day. Your guest will not even notice nature said nope to our plan.